FAQ's - Prudential Alarm

A home security system comprises sensors placed on doors and windows, and motion detectors communicate with a control panel. If a breach is detected, the system triggers an alarm and alerts a monitoring center or emergency responders.

A monitored system ensures a fast response from security professionals or emergency services in case of an intrusion, fire, or medical emergency. It provides around-the-clock protection and peace of mind.

Prudential Alarm's 24/7 monitoring service connects your system to a professional monitoring center that dispatches emergency services when needed. If an alarm is triggered, the center will contact you to verify the situation before taking action.

We provide wired and wireless security systems, smart home integrations, access control systems, high-resolution surveillance cameras, and fire alarm systems for residential and commercial properties.

Our systems have a mobile app that allows you to arm/disarm your system, view live camera feeds, and receive real-time alerts on your smartphone or tablet.

While some systems can be set up DIY, we recommend professional installation to ensure proper placement and optimal performance of all security components.

Installation times vary depending on the system's complexity, but most residential setups take a few hours. Depending on the size of the property, commercial installations may take longer.

Yes! Our fully scalable security systems allow you to add more cameras, motion detectors, door/window sensors, or smart home features as your needs grow.

Our systems have backup batteries that keep your security system running even during power failures.

Yes! Our security systems integrate with smart home devices, such as Amazon Alexa, Google Home, smart locks, lights, and thermostats, for enhanced convenience and automation.

Yes, we offer high-resolution security cameras with two-way audio, which allow you to communicate remotely with visitors or potential intruders through your smartphone.

Pricing depends on the type of system, the number of devices, and whether you choose professional monitoring. Contact us for a customized quote.

Monitoring services require a monthly fee, but we offer flexible plans without long-term contracts.

If an alarm is triggered, our monitoring center will first attempt to contact you. Emergency services will not be dispatched if you confirm it’s a false alarm or provide a pre-set safety word.

Our security systems have built-in cellular backup, ensuring your system remains operational even if your Wi-Fi is down.

All data transmissions are encrypted using industry-standard security protocols to protect your personal and security-related information.

If you experience technical issues, you can contact our support team for troubleshooting. We also offer maintenance plans to keep your system running smoothly.

To schedule a free consultation and security assessment, call us at (800) 252-0368 or visit our website and fill out the contact form at prudentialalarms.com/contact-us.

The ideal system depends on your business size, industry, and specific security needs. Options include intrusion detection, access control, video surveillance, and fire detection systems.

Yes, many security systems are designed to be scalable, allowing you to add more cameras, access points, or other features as your business expands.

Professional security providers often offer customized solutions tailored to your business's unique needs and vulnerabilities.

Different industries have specific security standards and regulations. It's essential to consult with a security expert familiar with your industry's requirements.

The cost varies based on the system's complexity, the number of components, and the required monitoring services. A consultation can provide a detailed quote.

Essential equipment includes smoke detectors, heat sensors, fire extinguishers, sprinkler systems, and fire alarms.

A fire prevention system includes measures and equipment designed to prevent the fire outbreak, such as fire alarms, sprinkler systems, and regular maintenance protocols.

A fire risk assessment involves evaluating your facility to identify potential fire hazards, determining the risk level, and implementing measures to mitigate those risks.

A comprehensive fire safety plan should include evacuation routes, emergency contact information, locations of fire safety equipment, and procedures for different types of emergencies.

Regular inspections are crucial. For example, smoke detectors should be tested monthly, and fire extinguishers should be inspected annually.

Medical alert devices are typically worn as pendants, bracelets, or clipped onto clothing, ensuring easy access in emergencies.

These devices are connected to a monitoring center that operates 24/7. In an emergency, pressing the device's button alerts the center, which then dispatches assistance.

The range varies by device. Some are designed for home use with a range covering the house and yard, while others use cellular networks to provide coverage wherever there's service.

Battery life depends on the device. Some have rechargeable batteries lasting several days, while others have long-life batteries that can last several years.

Many modern medical alert systems offer automatic fall detection, which can sense a fall and automatically alert the monitoring center without the user needing to press a button.